When a disgruntled member of staff interacts with customers, the result in Little Britain terms can be ‘computer says no’ – which makes encouraging positive attitudes that much more important. Carphone Warehouse chief executive Charles Dunstone says the recent launch of his brand’s broadband service has been a “painful” experience (MW last week). And it […]
Business gurus love them, but a mission statement that’s badly thought out can come back to haunt you, says Chris Ingram I have been studying the strange world of mission statements. You may think I should get out more, but I embarked on this analysis because it seemed like a classic area for marketing folk […]
Norwich Union has taken the brave step of being the first insurer to raise premiums
Today’s marketer works in a rapidly evolving landscape dominated by new media, strict legislation, green issues and small budgets, but some things stay the same – women rarely reach board level
Search engines are changing the way they compose their lists bad news for marketers with a multiple brand portfolio, says Siobhan Tyrell. Multiple brand management can be a marketing tightrope trick at the best of times. But a new dimension to that perennial question – who or what defines a brand – has marketers tottering […]